FAQ
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How can I place an order?
Orders can be placed directly through our website.
You can also place your order via email at info@remycabello.com
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Is it possible to modify or cancel my order after it has been placed?
Unfortunately, once your order has been placed, you are unable to make any amendments or cancel it. However, products that are unused and unopened can be returned for an exchange or refund. Please carefully read our returns policy.
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What are your customer service hours?
Customer service is available from 9am to 4pm, Monday to Friday.
Customer services are closed on Saturdays, Sundays, and public holidays.
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How can I contact customer service if I have a query or issue?
You can contact us via email at info@remycabello.com.
Alternatively, you can complete an online inquiry form.
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What forms of payment do you accept?
We accept all major credit cards for online transactions.
We also accept BACS payments for our personal sourcing services.
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How do I return or exchange a product?
To initiate a product return or exchange, you must complete an online product return form.
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What shipping companies do you use to ship orders?
United Kingdom - Royal Mail (Next Day Delivery) for UK orders placed before midday Monday – Friday.
International - FedEx and DHL (2-5 working days depending on your location)
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Can I track my order online?
Once your order is ready for dispatch, you’ll receive an email with your tracking information and estimated delivery time.
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What type of hair extensions do you sell?
We only, raw human hair extensions in a variety of hair origins, weights, lengths, textures, colours, densities, and lustres.
Our signature single-donor hair extension collections consist of Bulk Hair, Hair Wefts, HD Lace Closures and Frontals, I-Tips, and Keratin Tips.
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How do I choose the right colour and texture for my hair extensions?
We have made every effort to ensure the images of hair extensions displayed on our website are as accurate as possible. We offer the following colour shades: #1 Jet Black, #2 Natural Black, #3 Darkest Brown, #4 Medium Brown, and #2/4 Natural Sun Lightened Balayage Warm Brown.
View our Raw Hair Colour Chart.
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Can I colour my hair extensions?
Yes. Our hair extensions are certified 100% raw human hair and can be tinted, lightened, and permed.
We always recommend seeking a professional hair colourist when considering colouring or perming your hair extensions.
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Can I wear my hair extensions in a swimming pool or sea?
Yes. Our hair extensions are crafted from 100% raw human hair that’s cuticle aligned and can be worn in swimming pools and the sea.
Always remember to thoroughly shampoo and deep condition your hair extensions after exposure to saltwater and chlorine.
View our Hair Extensions Aftercare Guide.
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How long do your hair extensions last for?
Our hair extensions have been known to last up to 3 years.
On average, or salon-based clients upgrade their hair extensions every 18-24 months. It’s important to note that clients also use salon professional hair care products and have consistent hair care routines.
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Are there any specific products I should use on my hair extensions?
Yes, you should avoid using non-professional hair care products and instead opt for salon-professional hair care products. These can be obtained through your hair extension technician or hair stylist.
Always select products designed to hydrate, moisturise, and protect your hair. A good shampoo, conditioner, hair oil/serum, and heat protectant are essential for your hair care routine while wearing hair extensions.