PRIVACY POLICY
Last Updated: 20/09/2024
This Privacy Policy describes how REMY CABELLO LTD ("Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.remycabello.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect, and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
• Basic contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, and security questions.
• Shopping information including the items you view and put in your cart.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may also obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
• Companies who support our Site and Services, such as Squarespace, Acuity Scheduling, and Stripe.
• Our payment processors (Stripe), who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfil your orders, and provide you with products or services you have requested, in order to perform our contract with you.
• Payment Processing & Security
Stripe’s payment processor handles all transactions made on our website. By placing an order, you agree to the processing of your payment details by Stripe. All payments are subject to validation checks and authorisation by Stripe.
Please note that we do not store any payment information on our servers. All payment details, including credit/debit card numbers, are securely processed by Stripe in compliance with industry standards and data protection regulations.
Your payment information is encrypted and securely transferred to Stripe. Once your transaction is complete, no payment details are retained or stored by us. This ensures your information is safe, secure, and cannot be accessed, used, or shared by us beyond the payment process.
Should you have any questions regarding the security of your payment details, please refer to Stripe’s Privacy Policy for further information.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.
How We Use Your Personal Information
• Providing Products and Services: We use your personal information to provide you with the Services to perform our contract with you, including to process your payments, fulfil your orders, send notifications related to your account, purchases, returns, exchanges, or other transactions, create, maintain and manage your account, arrange for shipping, facilitate returns and exchanges, and enable you to post reviews.
• Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
• Security and Fraud Prevention: We use your personal information to detect, investigate, or act regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
• Communicating with You: We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Squarespace, see https://www.squarespace.com/cookie-policy. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimise the Services). We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
• With business and marketing partners, including Squarespace, to provide services and advertise to you [for example, we use Squarespace to support personalised advertising with third-party services]. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct us to, request us, or otherwise consent to our disclosure of certain information to third parties, such as to ship your products or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to court summons, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have, in the past 12 months, disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":
Category:
• Identifiers such as basic contact details and certain order and account information.
• Commercial information such as order information, shopping information, and customer support information.
• Internet or other similar network activity, such as Usage Data.
Categories of Recipients:
• Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfilment partners, customer support partners, and data analytics providers).
• Business and marketing partners.
• Affiliates.
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you. We have "sold" and "shared" (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows:
Category of Personal Information:
• Identifiers such as basic contact details and certain order and account information.
• Commercial information such as records of products or services purchased and shopping information.
• Internet or other similar network activity, such as Usage Data.
Categories of Recipients:
• Business and marketing partners.
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others and cannot ensure that parties who have access to such information will respect your privacy or keep it secure.
Third Party Websites and Links
The Services may contain links to other websites, applications, and services maintained by third parties. When you click on such a link, you are leaving our Services and are no longer covered by this Privacy Policy. We are not responsible for the privacy practices or content of third-party websites, applications, or services. Please review the privacy policies of these third parties to understand how they collect, use, and share your information.
Children's Data
Our Services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently received personal information from a user under the age of 16, we will delete such information from our records. If you believe that a child under 16 has provided personal information to us, please contact us so that we can take appropriate action.
Security and Retention of Your Information
We use appropriate administrative, technical, and physical measures to protect the security of your personal information. Despite these efforts, no method of transmission over the Internet, and no means of electronic or physical storage, is secure, and we cannot guarantee the absolute security of your personal information.
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. The criteria used to determine our retention periods include: the length of time we have an ongoing relationship with you and provide the Services to you, whether there is a legal obligation to which we are subject, and whether retention is advisable considering our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).
Your Rights and Choices
Depending on your location and subject to applicable law, you may have the following rights regarding your personal information:
• Access and Data Portability: You may request access to your personal information and request a copy of certain personal information you have provided to us in a portable format.
• Correction: You may request that we correct any inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to certain exceptions prescribed by law.
• Objection and Restriction of Processing: You may object to our processing of your personal information or request that we restrict the processing of your personal information.
• Withdrawal of Consent: Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.
Complaints
If you have any concerns or complaints about how we are handling your personal information, please contact us first using the contact details below, so that we can try to resolve your concerns. However, if you believe that we have not resolved your complaint, you have the right to lodge a complaint with your local data protection authority.
International Users
Your personal information may be transferred to, stored, and processed in a country other than the one in which it was collected. For example, if you are located outside the United Kingdom, we may transfer your personal information to the United Kingdom and process it there. These countries may have data protection laws that are different from the laws of your country. However, we will take measures to ensure that any such transfers comply with applicable data protection laws and that your personal information remains protected to the standards described in this Privacy Policy.
Contact
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
REMY CABELLO LTD
Address: Suite 5, City Reach, 5 Greenwich View Place, London, E14 9NN
Email: info@remycabello.com